Discussion 5: Quality Service Culture (CO4) Discussion Directions: Listen to the

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Discussion 5: Quality Service Culture (CO4) Discussion Directions: Listen to the

Discussion 5: Quality Service Culture (CO4) Discussion Directions: Listen to the podcast below, Owning a Business and Customer Experience, and answer the following: According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer What about your business would be abstract? What kind of experience should your customer […]